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Frequently Asked Questions

General

What are Intrepid Ag Solutions’ hours of operation?

Intrepid Ag Solutions’ shipping and receiving hours are 7:00 a.m. to 4:30 p.m. CST, Monday through Friday, and 7a.m. to 12:00 p.m. CST on Saturday during busy seasons.  Busy seasons are dependent upon weather, so we rely on our customers to communicate their needs for Saturday hours in the early spring, and we will accommodate those needs through late summer or early fall. 

Where are Intrepid Ag Solutions’ current warehouse locations?

Tunica, Mississippi (370,000 sq. ft.):  2650 Hwy 61 South, Tunica, MS  38676
Shallowater, Texas (235,000 sq. ft.):  7716 Hwy 84, Shallowater, TX 79363
Indianola, Iowa (270,000 sq. ft.):  1800 North 9th Street, Indianola, IA 50125

How are Intrepid Ag Solutions’ warehouses and trucks branded?

We brand our warehouses and trucks as Intrepid Ag Solutions™, and all signage and documentation reflect this name.

 

Environmental Health & Safety

Does Intrepid Ag Solutions accept hazardous material (hazmat)? 

Yes, we are able to store and handle hazardous materials at each of our distribution centers.

Are environmental, health, and safety (EHS) policies and procedures in place at the distribution centers to ensure compliance with all applicable laws and to ensure the safety of those in the distribution centers?

Yes, all employees and visitors at Intrepid Ag Solutions’ distribution centers are held to rigorous EHS policies and procedures.  Ongoing, random audits are conducted by our internal EHS team.

Does Intrepid Ag Solutions have an EPA establishment number for each of its distribution centers allowing for special projects such as repackaging/relabeling?

Yes, a unique Environmental Protection Agency (EPA) Establishment Number is assigned to each distribution center, allowing us to offer an all-inclusive service in lieu of the standard flat storage service. 

 

Inventory Management

How does Intrepid Ag Solutions monitor and manage the inventory that is housed within its distribution centers?

A first-class warehouse management system (WMS) has been implemented at each distribution center.  Customers have access via the Internet to view their inventory and its location within the distribution centers.  Intrepid Ag Solutions’ WMS only allows inventory to be visible to those authorized by the customer.

How does Intrepid Ag Solutions address capacity constraints?

We believe that the square footage of our distribution centers is adequate to manage current inventory plus anticipated future growth.  However, we closely monitor our space, and if a capacity issue appears imminent, we will immediately map out a supply plan with each customer before product is received into the distribution center. This process will allow us to maximize our capacity and prevent us from incurring any constraints.

Does the ceiling height at Intrepid Ag Solutions’ distribution centers allow for three-high stacking if necessary?

Yes, each of our distribution centers were selected with ceiling height in mind, and storing three high (when desired) is not an issue.

Does Intrepid Ag Solutions have shrink wrap capabilities?

Yes, all distribution centers are equipped with automatic shrink wrappers for high-volume packaging needs.

Who owns customer inventory when under a 3PL agreement?

The inventory remains the property of the customer just as it would under any other public warehouse agreement. 

What are the advantages of Intrepid Ag Solutions’ Warehouse Management System (WMS)?

  • WMS uses barcoding technology which enables better inventory management and inventory tracking from our distribution centers.
  • It allows for first-in, first-out (FIFO) inventory rotation and tracking by receipt dates, expiration dates, and lot numbers.
  • Scanning products is more accurate and efficient than manually inputting data into the system.
  • Each stock keeping unit (SKU) is scanned and tracked both internally (distribution centers to retail locations) and on outbound shipments (to customers)
  • Cycle counts are easier to maintain.
  • Data is accessed much faster and with better visibility.
  • Customers have access via the Internet to view their inventory and its location within the distribution center.    
  • Ultimately, product flow will be able to be tracked from the manufacturer through the distribution channel to growers, then analytical data will be pushed back up the channel to optimize product offerings and agronomic recommendations.

 

Logistics

Does Intrepid Ag Solutions have delivery capability?

Yes.  To efficiently accommodate a variety of load sizes, Intrepid Ag Solutions’ has a variety of privately-owned fleet readily available at each distribution center.  Our fleet includes tractor trailers, 10-wheel stake bed trucks with Moffett lifts, and 10-wheel van body trucks.  Our fleet is driven by trained, certified, uniformed drivers.  Intrepid Ag Solutions also has preferred, contracted carriers to help move product in a safe and timely manner when extra transportation assets are required.

Does Intrepid Ag Solutions allow for customer pickup?

Yes, customer pick up is allowed during normal business hours.

What is Intrepid Ag Solutions’ cut-off for same-day shipments?

The deadline for same-day, less-than-truckload (LTL) shipments is 1:00 p.m. CST.  The deadline for same-day, full truckload (FTL) shipments is 9:00 a.m. CST.   Because we specialize in the agriculture market, we understand that time is of the essence. For emergency situations, please communicate this to us, and we will do everything that is commercially reasonable to get your shipment out the same business day. 

Can Intrepid Ag Solutions provide shipment delivery confirmations?

Yes, we provide a signed bill of lading to customers for loads that are delivered via Intrepid Ag Solutions’ fleet. We can provide a tracking number or tracking report for loads delivered via alternate LTL carriers.  We also complete call checks with each FTL carrier, and can provide a confirmation email to the customer once verified with the carrier.

Does Intrepid Ag Solutions provide same-day shipment confirmations?

Yes, we can provide shipment confirmations on the date of shipment. 

Who files damage claims for carriers hired by Intrepid Ag Solutions for its customers?  

Intrepid Ag Solutions’ logistics department is responsible for filing claims and communication.

 

Pricing

Does Intrepid Ag Solutions have a competitive pricing model with familiar charges?

We keep our rates extremely competitive with industry standards, and our charges are transparent to our customers. By our commitment to transparency, our charges will be easy to calculate for budgeting purposes. Customer pricing includes an in/out fee (one-time fee paid on receipt), a storage fee, and a freight fee for day-to-day operations.  For any special projects, we charge per person per hour, or person/machine per hour.